Privacy Policy

Last updated: November 14, 2025

At Kaprayy, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including:

  • Name and contact information (email, phone number)
  • Delivery addresses
  • Payment information (processed securely through third-party payment providers)
  • Account credentials
  • Purchase history and preferences

Automatically Collected Information

When you use our app, we automatically collect certain information:

  • Device information (model, operating system, unique device identifiers)
  • App usage data and analytics
  • IP address and location data (with your permission)
  • Crash reports and performance data

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders and account
  • Provide customer support
  • Improve and personalize your shopping experience
  • Send you promotional offers and updates (with your consent)
  • Detect and prevent fraud and security issues
  • Comply with legal obligations
  • Analyze app usage to improve our services

Information Sharing and Disclosure

We may share your information in the following situations:

With Service Providers

We share information with third-party vendors who help us operate our business, such as payment processors, delivery services, and cloud hosting providers.

With Brand Partners

We share order information with our brand partners to fulfill your purchases.

For Legal Purposes

We may disclose information if required by law or to protect our rights, safety, or property.

With Your Consent

We may share information for any other purpose with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a structured format

To exercise these rights, please contact us at privacy@kaprayy.com

Cookies and Tracking Technologies

We use cookies, analytics tools, and similar technologies to understand how you use our app and to improve your experience. You can manage your preferences through your device settings.

Children's Privacy

Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@kaprayy.com

Support: support@kaprayy.com

Address: Kaprayy Technologies, Pakistan