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Frequently Asked Questions

How do I create an account?

What payment methods do you accept?

How can I track my order?

What is your return policy?

How long does delivery take?

Are all products authentic?

Can I save items for later?

How do I use a promo code?

How do I update my delivery address?

Can I change or cancel my order?

How does the smart filtering work?

When will I receive my refund?

Is the Kaprayy app free to download?

Is it safe to save my card details?

Do you offer free shipping?

Can I shop by brand?

How do I reset my password?

What items cannot be returned?

Can I pay in installments?

How do notifications work?

What if my order arrives damaged?

Can I shop without creating an account?

How do I delete my account?

What are size guides and how do I use them?

Why was my payment declined?

Still Need Help?

How Can WeHelp You?

Browse by Category

Getting Started

Orders & Shipping

Payments

Returns & Refunds

Account & Profile

App Features

Frequently Asked Questions

How do I create an account?

What payment methods do you accept?

How can I track my order?

What is your return policy?

How long does delivery take?

Are all products authentic?

Can I save items for later?

How do I use a promo code?

How do I update my delivery address?

Can I change or cancel my order?

How does the smart filtering work?

When will I receive my refund?

Is the Kaprayy app free to download?

Is it safe to save my card details?

Do you offer free shipping?

Can I shop by brand?

How do I reset my password?

What items cannot be returned?

Can I pay in installments?

How do notifications work?

What if my order arrives damaged?

Can I shop without creating an account?

How do I delete my account?

What are size guides and how do I use them?

Why was my payment declined?

Still Need Help?

How Can We
Help You?